Shipping policy
Shipping Policy
Processing Time
All orders are processed within 4–8 calendar days.
Orders are then dispatched once processing is complete.
Processing times may vary depending on demand and order volume.
UK Shipping
We ship all UK orders using Royal Mail Tracked services.
Estimated delivery times (after dispatch):
- UK: 2–4 business days
You’ll receive tracking details by email once your order has been dispatched.
International Shipping
We ship internationally using Royal Mail International Tracked services.
Estimated delivery times (after dispatch):
- Europe: 4–10 business days
- Rest of World: 6–12 business days
Shipping costs and available destinations are calculated at checkout.
Customs & Import Duties
For orders shipped to the United States and France, import taxes and duties are included in the Shipping price and paid by us.
For all other international destinations, orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you’ll receive a confirmation email with a tracking number.
Tracking may take up to 24 hours to become active.
Delivery
Delivery times are estimates and may vary due to courier delays or customs processing.
We remain responsible for your order until it has been delivered to your address.
Lost or Damaged Shipments
If your item is lost or arrives damaged, please contact us at
kustomconsole@outlook.com and we will resolve the issue in line with your consumer rights.
Address Accuracy
Please ensure your shipping address is correct at checkout.
We are not responsible for delays or failed delivery caused by incorrect address details provided by the customer.
Returns Address
If you need to return an item, please contact us first. Returns should be sent to:
KustomConsole
10 Mill Lane
Frampton Cotterell
Bristol
BS36 2AA
United Kingdom