Privacy policy

Privacy Policy

Last updated: 12 April 2026

KustomConsole operates this store and website, including all related information, content, features, tools, products and services (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Services.

1. Who We Are

KustomConsole is the data controller of your personal information.

Contact details:
Email: kustomconsole@outlook.com
Phone: +44 7342 293220
Address: 10 Mill Lane, Frampton Cotterell, Bristol, BS36 2AA, United Kingdom

2. Personal Information We Collect

We may collect:

  • Contact details (name, billing/shipping address, email, phone number)
  • Financial information (processed securely via Shopify Payments / Shop Pay)
  • Account information (username, password, preferences)
  • Transaction information (orders, purchases, returns)
  • Communications with us
  • Device and technical data (IP address, browser, device)
  • Usage data (how you interact with our store)

3. How We Collect Data

We collect data:

  • Directly from you (orders, account creation, contact)
  • Automatically (cookies and similar technologies)
  • From service providers (such as Shopify)

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contract – to process and fulfil your orders
  • Legal obligation – to comply with tax and accounting requirements
  • Legitimate interests – to improve our services, prevent fraud, and secure our store
  • Consent – where you opt in to marketing communications

5. How We Use Your Data

We use your personal information to:

  • Process and fulfil orders
  • Manage your account
  • Handle payments and refunds
  • Provide customer support
  • Improve our services
  • Prevent fraud and maintain security
  • Comply with legal obligations

6. Marketing and Communications

We do not send marketing or promotional communications unless you have explicitly opted in.

You can withdraw your consent at any time.

7. Sharing Your Data

We may share your data with trusted third parties who process data on our behalf, including:

  • Shopify (platform provider)
  • Payment processors
  • Shipping providers
  • IT and analytics providers

We do not sell your personal data.

8. Shopify Relationship

Our store is hosted by Shopify, which processes personal information to provide and improve the Services.

9. International Transfers

Your data may be transferred and processed outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses.

10. Data Retention

We retain:

  • Order data: up to 6 years (for legal and tax purposes)
  • Account data: while your account is active
  • Communications: as necessary

11. Cookies

We use cookies and similar technologies to operate and improve our store.

These may include essential, performance, and analytics cookies.

You can control or disable cookies through your browser settings.

12. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent where applicable

To exercise your rights, contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

13. Security

We take reasonable steps to protect your personal data. However, no method of transmission or storage is completely secure.

14. Children’s Data

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

17. Contact

KustomConsole
Email: kustomconsole@outlook.com
Phone: +44 7342 293220
Address: 10 Mill Lane, Frampton Cotterell, Bristol, BS36 2AA, United Kingdom